Clearing Your Browser Cache Will Resolve Aspen Connection Issues (Chrome/Firefox/Edge)

Occasionally, it will become necessary to clear your browser cache in chrome. This will occasionally help malfunctioning websites such as ASPEN to work, or aid in the functionality of apps and extensions. It's typically a good idea to try this step first when troubleshooting internet issues, as it is quick and easy to do and will solve most simple issues.


Step 1


Have your Chrome window open.



Step 2


Click on the three vertical dots in the upper right hand corner to reveal chrome's menu window. Select "Settings", near the bottom of the menu window.



Step 3


Once in Settings, scroll down until you see Privacy and Security. Click on Clear Browsing Data.


Step 4


In the window that pops up, select the drop-down to change the time period to "All time".



Step 5


Make sure Cookies and Cached images and files are both selected. Browsing data may not be available for you to select; whether it is or isn't doesn't really matter, as it's okay to retain browsing data. Click on Clear Data.






------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



Clearing Cache in Firefox


Step 1


With Firefox open, click on the three horizontal lines in the top right to open the menu. In the menu list, select 'Options'


Step 2


In the search bar, type the word "cache" and you will see the results pictured below. Select 'Clear Data...'


Step 3


Select both options as seen below, and click 'Clear'. That's it!



Follow the steps below to the clear cache and cookies for Microsoft Edge:

  1. Open Microsoft Edge.
  2. In the upper-right corner of the browser, select Settings and more (Alt+F):
image.png
  1. Select Settings, then click on Privacy & services.
  2. Under Clear Browsing Data, select Choose what to clear.
  3. Check Cached images and files and Cookies and other site data, then select Clear now.
  4. Restart the browser.

Edge can be set to automatically delete cookies every time the Edge browser is closed:

  1. Open Microsoft Edge.
  2. In the upper-right corner of the browser, select Settings and more (Alt+F):
  3. Select Settings, then click on Privacy & services.
  4. Under Clear Browsing Data, select Choose what to clear every time you close the browser.
  5. Enable the data that would like to be deleted every time the browser is closed.